DOES NOT CONVERT VIDEO FILES READABLE TO QT

Using El Capitain. Went through conversion settings and found that it will not convert files that are readable by Quicktime player or Quicktime Pro. So far a major waste of money. Looking to find a way to make it work or get a refund. Completely bummed out because I needed to batch covert under a deadline and ended up having to do each (35) file manually.

WABJR143 about Video Converter Master, v2.5.6